Shipping Policy

 

Last Updated: 03-03-2026
Website Name: Nutracityx
Location: Islamabad, Pakistan

1. Shipping Coverage

Nutracityx currently delivers across Pakistan.

If you are unsure whether we deliver to your area, please contact us before placing your order.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You may receive a confirmation call or message before dispatch.

3. Delivery Time

Estimated delivery times:

  • Islamabad & Rawalpindi: 1–3 business days

  • Major Cities: 2–4 business days

  • Other Areas: 3–6 business days

Delivery times may vary depending on location and courier operations.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout or confirmed during order confirmation.

  • We may offer free shipping promotions from time to time.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service.

  • Payment must be made in full at the time of delivery.

  • Please ensure someone is available at the provided address to receive and pay for the order.

  • Customers who repeatedly refuse deliveries without valid reason may be restricted from future orders.

6. Order Tracking

Once your order is dispatched, you may receive tracking information (if available) via SMS or WhatsApp.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

  • If an incorrect address or phone number is provided, delivery delays or additional charges may occur.

  • Nutracityx is not responsible for failed deliveries due to incorrect information.

8. Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • High order volume

Nutracityx is not liable for delays beyond our control.

9. Damaged or Missing Items

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please contact us within 24–48 hours of delivery with clear photos and order details.

We will investigate and provide a suitable resolution.

10. Failed Delivery Attempts

If delivery is unsuccessful due to:

  • Customer unavailability

  • Refusal to accept the parcel

  • Incorrect contact information

The order may be canceled.

Contact Us

If you have any questions about shipping, please contact:

Email: nutracityx@gmail.com
WhatsApp: +92 336 1111 776
Location: Islamabad, Pakistan

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